Riviera Travel Appoints New Chief Technology Officer

Riviera Travel has appointed Craig Randell as Chief Technology Officer to lead Digital Transformation. 

Craig joins Riviera’s Executive Team at a pivotal time as the company accelerates its strategic shift toward becoming a more technology- and marketing-led operator. His appointment supports Riviera's long-term ambitions to continuously innovate, differentiate its product, and protect its market-leading position.

Craig brings extensive technology leadership experience across the travel sector, including senior roles at TUI and Hotelplan UK, and a strong track record of driving platform modernisation, delivering large-scale digital transformations, and building high-performing teams.

Commenting on the appointment, Matt Luscombe, Chief Executive Officer of Riviera Travel, said:

"We're delighted to welcome Craig to Riviera at such an exciting time for the business. We are the market leader in a sector our guests absolutely love, but to stay ahead and keep growing, we must keep innovating. That means actively evolving into a more marketing- and technology-led brand that truly puts the guest journey at the heart of everything we do."

"We're making major investments across our infrastructure - from our new booking platform and advanced CRM tools to expanding our AI capabilities. Craig brings exactly the leadership, vision, and deep travel-sector experience we need to build those foundations, deepen our guest relationships, and power the next chapter of Riviera’s success."

Craig Randell, Chief Technology Officer, added:

"I’m thrilled to be joining Riviera at such a transformative point in its journey. Riviera has an outstanding reputation, a fiercely loyal customer base, and bold ambitions for the future. I look forward to working across the business to strengthen our technology foundations, elevate our digital capabilities, and deliver exceptional experiences for both our trade partners and our guests."

Highlighting how Riviera is already using technology to support its trade partners, Craig pointed to RIVA AI as an example of the company’s practical approach to digital transformation:

"We built RIVA AI to make life easier for everyone we work with. It is fast, accurate and gives our trade partners the support they need, precisely when they need it. I have been genuinely impressed by how quickly RIVA AI has become part of our everyday workflow, and it is a strong example of how we are using technology to support our people and partners, not replace them."

The appointment further strengthens Riviera’s Executive Team, reinforcing the company’s commitment to investing in the talent, technology, and infrastructure required to drive sustainable, long-term growth.