Loveholidays Wins Best Customer Technology Award at Customer Experience Awards

Loveholidays has been named winner of the Best use of Technology in Customer Experience at the 2026 Customer Experience Awards at a ceremony in Dublin. 

The win recognises the online travel agent's continued investment in technology to enhance its customer experience and make customers’ holidays simpler and more seamless.

The recognition comes during a milestone year for loveholidays, which is celebrating its 10th anniversary in Ireland. Since launching here in 2016, the online travel agent has taken more than three million Irish consumers on holidays they love, including more than 700,000 Irish passengers in 2025 alone. 

Irish holidaymakers are also continuing to come back to loveholidays, with two thirds (66%) of customers so far in 2026 having booked with the company before.

The award win recognises loveholidays’ ongoing transformation of its customer experience, combining investment in its people with technology designed to make support faster, easier and more effective.

Customers can access 24/7 support through Sandy, loveholidays’ AI-powered virtual assistant, while its customer care teams are also available by phone for those who prefer to speak to someone directly. loveholidays has also rolled out Agent Aura, an AI-powered support tool trained on the company’s policies, data and processes to help customer service teams manage complex bookings and queries more efficiently.

Reflecting its focus on customer experience, loveholidays holds a trust score of 4.6 out of 5 in Ireland, with over 50,000 reviews.

The loveholidays’ app, which allows customers to search, book and manage their holidays on the go, is also highly rated at 4.9.

Clem Walshe, Commercial Director for Ireland at loveholidays, said: “We’re incredibly proud to be recognised with this award, especially as we celebrate 10 years of operating in Ireland and we’re hugely grateful to our customers who continue to choose loveholidays for their getaways.

“This recognition reflects the fantastic work happening across the business to make holidays as simple and stress-free as possible. We’ve invested in our people and technology to give customers faster support, while freeing up our teams to focus where their expertise matters most.

"The fact that two thirds of our Irish customers this year have booked with us before is something we’re hugely proud of and shows the value customers place on the experience we’re creating. A huge thanks to our team for consistently innovating and putting our customers at the heart of all we do.”