Cassidy Travel Named Online Retailer of the Year at 2026 Customer Experience Awards

Cassidy Travel has won the Online Retailer award at the Customer Experience Awards 2026, recognising the company’s continued commitment to delivering an excellent customer experience across its digital and retail channels.

The award reflects Cassidy Travel’s ongoing investment in making holiday planning easier for customers while maintaining the personal service and expertise that have made the company a trusted name in Irish travel for more than 40 years.

Recent digital developments include Fast Cache 2.0, which returns up to 22 million holiday search results in approximately two seconds. The enhanced website also features cached pricing and a Calendar View, allowing customers to compare prices across different departure dates and identify better-value options.

“We’re delighted to win this award.” says Sharon Harney, General Manager of Cassidy Travel“Our team works hard to make the holiday booking experience as straightforward and enjoyable as possible, both online and in person. While technology plays an increasingly important role in how people plan their holidays, we believe expert advice and personal service remain just as important. This award is a great recognition of the work our team continues to do to deliver on both.”

With a network of nine retail stores and a dedicated team of travel experts available by phone, email and online, Cassidy Travel continues to invest in its customer experience while offering Irish holidaymakers the choice and reassurance of booking with an experienced travel company.